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FAQ

Membership and Credits

  1. What is Fabletics?
    An exciting new collaboration between actress Kate Hudson and the founders of JustFab, Fabletics delivers high-performance athletic wear at an affordable price. Fabletics apparel focuses on fit, function and style, offering complete, coordinated Outfits for your workout and beyond. All of our high-quality apparel and accessories are designed in sunny Los Angeles.
  2. How do I start shopping with Fabletics?
    Getting started is easy!
    • Take a Short Lifestyle Quiz
      Create a brief lifestyle profile to help us get to know you better.

    • Receive Personalized Outfits
      Each month, new handpicked Outfits are recommended for you based on your style and workout preferences.

    • Go shopping!
      Buy what you love, skip what you don't-there's never any obligation to buy. All Outfits start at $49.95 and include free shipping. Returns are easy too!
  3. What is the Fabletics VIP Membership Program?
    As you make your first purchase, you'll have the option to enroll in our free VIP Membership program. As a VIP, you'll receive:

    • Complete Outfits starting at $49.95-up to 40% off retail
    • 20% off all individual items
    • Reward Points for every purchase, friend referral or product review
    • Free shipping on orders over $49.95
    • Easy returns and exchanges. If the clothes fit, great! If not, simply exchange or return your order
    • Personalized picks curated by fitness stylists just for you

    It's free to look, and there's never any obligation to buy.
  4. How Does VIP Membership Work?
    If you're familiar with JustFab or FabKids, the setup is pretty similar:
    • Receive Personalized Outfits on the 1st
      On the first day of each month, our stylists will send you new handpicked Outfits for your shopping pleasure.

    • Review Your Outfits by the 5th
      Log in to your account and browse your Outfits by the 5th then buy your favorite style(s).

    • Skip Any Month, No Obligation to Buy
      If you're not ready to make a purchase, simply skip the month by the 5th and you will not be charged. Skip as many months as you'd like. If you do not take action by the 5th, you will be charged $49.95 on the 6th. This accumulating balance can be used to shop whenever you like. If your purchase is more than $49.95, simply pay the difference with your credit or debit card. If your purchase is less than $49.95, the balance will be applied to your account as store credit.
  5. Do I have to make a purchase every month?
    No, not at all. If you're not ready to make a purchase, simply log in to your account and view your Outfits between the 1st and the 5th of the month then select the "Skip the Month" option to avoid being charged. If you have a change of heart and would like to make a purchase later, you can visit your Looks at any time and make a selection even after you've skipped the month. You can only skip the month by visiting your Outfits; at this time, customers are not able to skip the month via voicemail or email.
  6. Can I purchase without becoming a VIP?
    Absolutely! Non-VIP members will not enjoy the benefits of VIP Membership, including Reward Points and discounts on Outfits and individual items, however. But they will still get great prices on our high-quality activewear when compared to competing brands. During the checkout process, simply uncheck the "VIP Membership" box to purchase as a regular member.
  7. Will I automatically become a Fabletics VIP if I'm already a JustFab VIP?
    No. Because JustFab and Fabletics are two separate companies, you will not be automatically enrolled as a Fabletics VIP. But be on the lookout for special offers from Fabletics exclusively for JustFab VIPs!
  8. If I've already purchased as a regular member, can I still join the VIP Membership program?
    Yes. Each time you check out, you'll have the opportunity to join the VIP Membership program for access to exceptional discounts and fun perks. When you place your first order as a VIP, you'll receive a special welcome offer. Even if you've already purchased as a regular member, your first VIP order is still eligible for extra discounts.
  9. How do I cancel my Fabletics VIP Membership?
    You may cancel your Fabletics VIP Membership at any time. There is no cancellation fee. Please contact Fabletics Member Services at 1-844-833-6220, Everyday 9AM to 9PM EST, to cancel your VIP Membership. If you would like to continue receiving selections, simply skip the month by clicking "Skip the Month" in your Looks between the 1st and the 5th to avoid being charged.

Shopping the Site

  1. What type of payments do you accept?
    Fabletics accepts all major credit cards, including Visa and Master Card . We're sorry, we cannot accept personal checks or money orders.
  2. When am I charged for my purchase?
    Fabletics charges your credit card at the time your order actually ships.
  3. Does Fabletics charge sales tax on my purchase?
    That depends on where you live. Customers with a shipping address in California, Kentucky, North Carolina or Canada will be subject to sales tax on purchases. Shipping addresses in other states will not be subject to sales tax.
  4. Can any of my JustFab and Fabletics transactions, such as orders, be combined? Can I use my JustFab credits at Fabletics? Will my Fabletics purchases count toward the JustFab rewards program?
    Unfortunately, no. JustFab and Fabletics are currently operating as 2 separate companies-including separate order fulfillment, billing, shipping, credit accumulation and rewards programs. Orders from JustFab and Fabletics will ship in separate packages. Please keep any returns or exchanges exclusive to each brand. Each package will need its own RMA number, which you can obtain from the Member Services team of the brand you purchased from.

    We're always looking for ways to enhance our customer experience, so we appreciate the feedback and will take these ideas into consideration as we continue to grow.

Shipping and Returns

  1. How much is shipping?
    All orders of $49.95 or more are shipped free of charge to destinations within the contiguous United States. A $9.00 shipping charge applies to all orders shipped to Alaska, Hawaii, Puerto Rico and APO/FPO addresses, while a $4.95 shipping charge will apply to all orders shipped to Canada. All orders under $49.95 will be charged a $4.95 shipping fee. Standard shipping takes 7 - 10 business days for delivery while APO addresses may take up to 30. Guaranteed Express shipping is offered only within the contiguous United States and is available for $8.95 per order. Express shipping takes 2 - 3 business days for delivery.
  2. Where do you ship?
    We currently ship to the United States, including APO/FPO addresses and P.O. boxes and Canada. Stay tuned for further updates as the Fabletics movement continues to grow!
  3. When can I expect my order to arrive? Can I track my order?
    Orders are typically processed within 2 business days. As soon as your order ships, you will be provided with a tracking number via email so you can track the status of your shipment. If your order is sent via standard shipping, expect it to arrive in 7 - 10 business days. If your order is sent via Guaranteed Express shipping, expect it to arrive in 2 - 3 business days. You can also review your order and obtain tracking information by visiting the Order History section of your account.

    Orders are usually processed within 1-3 business days; however, keep in mind that orders placed during peak shipping periods such as the first day of each month, promotional events, and holidays, may take an additional 1-2 business days to process due to the high volume of orders. We will do our best to fulfill your order as quickly as possible.

    Please note: shipments arriving to Alaska, Hawaii, APO locations or Canada may be subject to longer transit times (up to 30 days) due to the carrier or location of station. We apologize, but at this time, expedited shipping is not available for Alaska, Hawaii, APO locations or Canada. All US, Alaska, Hawaii, and APO location orders are shipped FedEx via USPS and will be delivered by your local postal carrier. Canada orders are shipped via Purolator Depot or Canada Post.

  4. Can I make changes to my order after it's been placed?
    Yes, but hurry! Contact Fabletics Member Services as soon as possible at 1-844-322-5384 or via live chat here. If your order has already shipped, simply return it to us, free of charge.
  5. What is your return/exchange policy?
    We want you to be completely satisfied with your purchase. We accept returns up to 30 days from date of shipment on items that are in new, unused condition and have all of the original tags attached. Some items purchased through special promotions may be final sale and therefore may not be eligible for exchanges or returns. (Please refer to promotion disclaimers for the terms of each offer.)

    Fabletics offers three return options free of charge: (1) return for store credit; (2) exchange for another Outfit or item; or (3) return for a refund less a $5.95 restocking fee. Return shipping and handling for noncontiguous U.S. territories, including Alaska, Hawaii, Puerto Rico and APO/FPO addresses is $9.00.

    Visit our Shipping & Returns page for more information about our shipping and return policies.
  6. How do I return an item?
    To return an item, use the automated return system in your order history and a return label will be emailed to you. For further assistance contact Member Services through live chat or by phone at 1-844-322-5384 Everyday 9AM-9PM EST
  7. Can the JustFab Member Services team help me with my Fabletics order or vice versa?
    The Member Services teams for each brand are separate, so you should contact the brand you purchased from regarding any questions you may have. For JustFab inquiries: (866) 337-0906 (24 hours a day, 7 days a week). For Fabletics inquiries: 1-844-322-5384 Everyday 9AM-9PM EST.

Reward Program

  1. How do I earn Reward Points?
    Points can be earned by making purchases or submitting product reviews. You will earn 2 points for every dollar spent at fabletics.ca. Points are rounded to the nearest dollar (e.g., $49.95 = 100 points). If an item is returned for a refund, the points earned for that purchase will be deducted from your account.

    You can earn 20 Reward Points when you share your opinion about any Outfit you've purchased. Once you've accumulated 1,000 points, you may redeem them for 1 Fabletics member credit. This credit can be used to purchase any $49.95 Outfit or individual item.

    Some restrictions may apply. You can track your Reward Points by visiting your account profile. For additional rewards program terms, please refer to our Terms of Service.
  2. Do my Reward Points expire?
    Yes. Points expire 24 months after they are made available.

Gift Cards

  1. Do you sell gift cards?
    Yes! Gift cards are available for purchase in $50 increments from $50 to $300. Gift cards are redeemed on the site for store credit and never expire.
  2. How do I redeem my Fabletics gift card?
    Click on the link in the notification email (or on "Redeem Gift Card" in the footer at fabletics.ca) and enter the code from the gift card. You will be asked to complete a quick lifestyle profile if you do not already have an account. The gift card amount will be added to your account as store credit and can be viewed under "My Outfits" or "My Account." Store credit never expires.

Clothing and Outfits

  1. What if I don't like the Outfits selected for me?
    Not a problem. If your handpicked Outfits don't catch your eye, check out our other fabulous and functional Outfits further down the page. You can also shop for individual tops, bottoms and accessories or simply skip the month and pay nothing.
  2. What's an Outfit?
    An Outfit is a 2 or 3-piece set including a top and bottom, sometimes with additional layering pieces or accessories. Each month, our savvy stylists build Outfits perfect for you in terms of style and function, with coordinating colours, complementary cuts and flattering silhouettes that help you perform at your best while looking your best.
  3. What sizes are available?
    Fabletics currently offers women's sizes XXS through XXL.
  4. Is there a sizing chart?
    Yes. Simply click on the "Size Guide" link located next to each item to view our sizing chart. You may also view the sizing chart here.
  5. Can I mix and match sizes within a given Outfit? What about colours?
    Definitely! Sizes are based on your profile answers, but you can easily select one size for a top and a different size for the bottom prior to confirming any order. And yes, you can also mix and match colours to your liking.
  6. Where are Fabletics products made?
    While our products are designed right here in Los Angeles, our materials are sourced from all over the world, and most of our factories are located in Asia.
  7. Can I make my own outfits?
    At this time, we can’t custom bundle your favorite pieces, but be sure to check out your latest personalized outfit picks on the 1st of every month. If you’re not in love with a particular outfit, feel free to shop separates to make your own look!
  8. What if the outfit I love is sold out?
    We usually don’t re-stock as our design team is making room for the latest and greatest collections. Be sure to check the site often for new releases, and the latest on-trend workout looks!

About the Brand

  1. What inspired Kate Hudson to co-found Fabletics?
    Actress and working mom Kate Hudson had been looking for a one-wardrobe solution that could transition easily from workouts to the movie set to playing soccer with her sons. Kate co-founded Fabletics to offer high-quality, affordable athleticwear for today's active lifestyle. Integral to the concept of Fabletics is the idea of community and supporting one another on the journey toward self-improvement. Kate hopes Fabletics will ignite a movement, one to help you live fit and achieve your passions in life.
  2. What is your privacy policy?
    Privacy is a top priority at Fabletics. Please see our Privacy Policy for complete details.
  3. How do I unsubscribe from Fabletics offers but not JustFab?
    One of the great perks of JustFab and Fabletics being sister brands is the special offers that the brands share with its members. If you're a JustFab member and no longer wish to receive emails with special offers from Fabletics, please use the opt-out feature at the bottom of the email offer or call the Member Services team for further assistance. If you wish to unsubscribe from all newsletters and emails, you will need to contact JustFab and/or Fabletics separately by using the unsubscribe link at the bottom of any promotional email or calling the Member Services team of the brand in question.