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FAQ


Membership and Credits

  1. What is Fabletics?
  2. How do I start shopping with Fabletics?
  3. What is the Fabletics VIP Membership Program?
  4. How Does VIP Membership Work?
  5. Do I have to make a purchase every month?
  6. Can I purchase without becoming a VIP?
  7. Will I automatically become a Fabletics VIP if I'm already a JustFab VIP?
  8. If I've already purchased as a regular member, can I still join the VIP Membership program?
  9. How do I cancel my Fabletics VIP Membership?

Shopping the Site

  1. What type of payments do you accept?
  2. When am I charged for my purchase?
  3. Does Fabletics charge sales tax on my purchase?
  4. Can any of my JustFab and Fabletics transactions, such as orders, be combined? Can I use my JustFab credits at Fabletics? Will my Fabletics purchases count toward the JustFab rewards program?

Shipping and Returns

  1. How much is shipping?
  2. Where do you ship?
  3. When can I expect my order to arrive? Can I track my order?
  4. Can I make changes to my order after it's been placed?
  5. What is your return/exchange policy?
  6. How do I return an item?
  7. Can the JustFab Member Services team help me with my Fabletics order or vice versa?

Reward Program

  1. How do I earn Reward Points?
  2. Do my Reward Points expire?

Referral Program

  1. What’s the referral program?
  2. How soon will my referral credit be applied to my account? Where can I find it?
  3. How do I use my referral credit and when will it expire?
  4. The friend I referred signed up to be a VIP Member, but I don’t see a credit in my account?
  5. Is there a limit to the number of friends I can refer? Do my friends get anything when I refer them?

Gift Cards

  1. Do you sell gift cards?
  2. How do I redeem my Fabletics gift card?

Clothing and Outfits

  1. What if I don't like the Outfits selected for me?
  2. What's an Outfit?
  3. What sizes are available?
  4. Is there a sizing chart?
  5. Can I mix and match sizes within a given Outfit? What about colors?
  6. Where are Fabletics products made?
  7. Can I make my own outfits?
  8. What if the outfit I love is sold out?

About the Brand

  1. What inspired Kate Hudson to co-found Fabletics?
  2. What is your privacy policy?
  3. How do I unsubscribe from Fabletics offers but not JustFab?